Independent digital engagement platform
Getting South Africans sorted.
Sortly is an independent digital platform that helps connect South Africans with trusted service providers through simple digital experiences. We make it easier to start the right conversation — quickly, securely, and always on your terms.
Get in touchWho we are
Helping people connect with the right providers.
Sortly is an independent digital engagement platform designed to make connecting with service providers simpler.
Whether you’re responding to an online campaign or continuing a conversation on WhatsApp, our role is straightforward: we help gather the right information, obtain your permission, and connect you with a provider that can assist.
We’re not an insurer, financial advisor or call centre. We don’t sell products or provide financial advice. Our role is simply to make a trusted introduction so the right provider can take it from there.
Today our platform supports selected insurance campaigns, with additional industries planned as Sortly grows.
Built around trust
Simple. Secure. On your terms.
Simple
No lengthy forms or unnecessary questions. We only ask for the information needed to connect you with the right provider.
Secure
Your information is handled responsibly and in accordance with applicable privacy legislation, including POPIA.
On your terms
You decide whether to continue. We only connect you with a provider once you’ve given your permission.
How it works
A simple journey from enquiry to connection.
You request more information
You may respond to an online advert, complete a short survey, or interact with one of our digital campaigns.
Continue on WhatsApp
Where applicable, you’ll receive an invitation to continue the conversation on WhatsApp, where we’ll ask a few quick questions to better understand your enquiry.
You choose to continue
If you’re happy to proceed, you’ll be asked whether you’d like the relevant provider to contact you.
We make the introduction
With your permission, your information is securely shared with the appropriate provider so they can contact you directly.
Our commitment
How we handle your information.
You stay in control
Every interaction starts because you’ve shown an interest in one of our campaigns or chosen to continue the conversation.
Consent matters
We only share your information with a provider after you’ve explicitly agreed to be contacted.
Transparent by design
You’ll always know why we’re asking for your information, who may receive it, and what it will be used for.
Privacy comes first
We collect only the information required for the purpose explained to you and handle it in accordance with POPIA.
No pressure
Sortly doesn’t provide financial advice or sell products. We simply help connect you with organisations that can assist.
FAQ
Common questions.
Is Sortly an insurance company?
No. Sortly is an independent digital engagement platform. We help connect consumers with participating service providers but do not sell insurance or provide financial advice.
Why did I receive a WhatsApp message?
If you completed one of our online campaigns or requested more information through one of our marketing partners, you may be invited to continue your enquiry on WhatsApp.
Will my information be shared?
Only with your permission, and only for the purpose explained during your interaction.
How do I stop receiving messages?
You can opt out at any time by following the instructions provided during your conversation (for example, replying STOP on WhatsApp), or by contacting us directly at info@sortly.co.za.
Get in touch
Questions? We’d love to hear from you.
Whether you’re a consumer with a question about one of our digital experiences or a business interested in learning more about Sortly, we’re happy to help.
Fill in the form and we’ll get back to you.
We typically reply within 1–2 business days.